Refunds & Returns

All sales are final

Every template and prompt on Scrolltide is a digital product delivered instantly— the moment your payment is confirmed, you have full access. Because there's no physical item to return and delivery is immediate, we don't offer refunds or exchanges once a purchase is complete.

Preview before you buy

Every template's design and motion is visible on the site before you pay for anything — click into any template to see it in full. We want you to know exactly what you're getting before you purchase.

What each plan includes

Every plan unlocks the core library — every template and prompt in it, with full source code, for personal and client use.

Our 3D templates, components and scenes are included with Yearly and Lifetime only. They are not part of Monthly. Every 3D item carries a “Yearly & Lifetime” badge on its card and on its own page, and the exclusion is shown on the Monthly plan on the pricing page, so you can see it before you pay.

If you're on Monthly and want the 3D collection, you can move to Yearly or Lifetime at any time — the days left on your current window are added to the new one, so upgrading never costs you time you've already paid for.

Monthly also has a fair-use limit: up to 10 new premium templates per week. Free templates do not count towards it. Opening a premium template you have already opened — the prompt or the source code — never counts again, so the limit applies only to how quickly you take new templates, never to what you have already unlocked. It resets every week, and you can see how many you have left before you open anything. Yearly and Lifetime have no limit.

Anyone who bought before we introduced either of these — the 3D tier or the weekly limit — keeps what they were sold: the whole library, uncapped, on whatever plan they are on.

The one exception: our mistake

If you were charged twice for the same purchase, charged the wrong amount, or paid but genuinely never received access due to a technical fault on our end, contact us — we'll fix it. This isn't a refund for change of mind; it's us correcting an error.

Monthly and yearly are subscriptions

Monthly and Yearly renew automatically — every 30 days and every 12 months respectively — at the same price you first paid, until you cancel. Your card or PayPal account is charged again on each renewal date without any further action from you.

You can cancel at any time from the account menu in the top-right of the site — no email required, and it takes one click plus a confirmation. Cancelling stops all future charges and leaves the period you have already paid for intact: your access runs to the end of it and then simply stops.

Lifetime is a single payment. It never renews, there is nothing to cancel, and access never expires.

The account menu always shows which plan you're on, how many days remain in the current period, and — if you've cancelled — that no further charge is coming. If you buy additional access while time is still remaining, the new period is added to what's leftrather than replacing it, so you never lose days you've already paid for.

Because access is delivered the moment a payment settles, a renewal charge is treated the same as the first one: it is not refundable after the fact. If you don't want to renew, cancel before your renewal date — you keep everything you've already paid for either way.

Contact

Billing issue or question? Email support@scrolltide.co and we'll take a look.